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How do I know the care environment is safe?
Each service's Coordination Unit staff ensure, through regular visits to the careprovider's homes, that the
environment achieves the safety standards described in the Family Day Care National Standards, the service's Home
Safety Check, and the requirements of the national Family Day Care Quality Assurance system. All Schemes participate
in the National Child Care Accreditation Council's Family Day Care Quality Assurance process.
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Who checks on the careproviders, and the children in care?
Each service has staff that work specifically in the field with the careproviders. These fieldworkers meet the
parents/guardians and child initially, make the care placement with the parent/guardian and careprovider, visit
the careprovider's home, meet and play with the children in care and provide support, advice and resources to
each careprovider.
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How do I pay the careprovider?
The Co-ordination Unit staff calculate the child care fee, determining how much the parent/guardian will need
to pay. The Child Care Benefit portion of the fee is paid directly to the Careprovider via the
Co-ordination Unit.
Services will vary slightly with the system of parent/guardian payment. Some services will have parents/guardians
pay directly to the Careprovider; other services will have parents/guardians pay the co-ordination unit who pass the
payment on to Careproviders. Either way payments are made on a regular basis.
Parents/Guardians are issued a receipt when payment is made.
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Will my child be continually supervised?
YES!
The Careprovider is responsible to ensure they are constantly aware of where the children are and what they are
doing.
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Who can I discuss my care placement with, outside of the Family Day Care service I use?
Parents/guardians can contact the Family Day Care Resource Unit to discuss any issues
relevant to care.
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How will I know if the careprovider is the right person for my child?
When you meet the Careprovider it's important you ask questions to ensure the Careprovider will give your child
the sort of care you want. You need to outline any issues that are important to you, and negotiate to ensure
the Careprovider can meet your needs.
Co-ordination Unit staff can guide you on the sorts of questions you can ask the Careprovider. |
